Support
Something wrong? Check the answers below or write to us; we usually reply within 2 business days.
Write to us
For purchase problems add your receipt; for a data deletion request add the player code from the game's Settings.
Send an e-mail: info@neuros.com.trFrequently asked
My purchase did not arrive
fully close and reopen the game. For the Alchemist Card tap Restore purchases at the bottom of the Shop. If coins or a bundle are missing, write to us with your receipt.
Refunds
iPhone: reportaproblem.apple.com. Android: play.google.com/store/account/orderhistory.
Cancel the subscription
iPhone: Settings > your name > Subscriptions. Android: Google Play > Payments & subscriptions > Subscriptions.
I lost my progress
progress is saved on the phone; deleting the game or changing phones removes it. Write to us and we will try to help.
I can't tell the colours apart
Settings > Colour-blind mode adds a symbol to every colour.
Delete my data
write to us with the player code shown in the game's Settings; we delete the game statistics on our server and the purchase records (except what the law requires us to keep) within 30 days. Progress on the phone is deleted with the game. Details: Privacy.